Degraded Performance

Incident Report for BenchPrep

Resolved

This incident has been resolved.

Posted Feb 18, 2021 - 08:25 CST

Update

We are continuing to monitor for any further issues.

Posted Feb 18, 2021 - 08:24 CST

Monitoring

System performance has stabilized and we are continuing to monitor network connectivity.

Posted Feb 17, 2021 - 18:58 CST

Update

We are working with our hosting service to investigate Dallas network issues. We will continue to monitor system performance while sending traffic to San Jose.

Posted Feb 17, 2021 - 14:14 CST

Update

We are currently routing all traffic to San Jose while we continue to investigate potential network connectivity issues in Dallas.

Posted Feb 17, 2021 - 12:18 CST

Investigating

We are experiencing slower than normal load times. We are currently investigating the issue and will post any relevant updates here.

Posted Feb 17, 2021 - 11:08 CST

This incident affected: API and Learning Application.